State Farm® Insurance Agent Jamie Pelzer

"Franchisca was wonderful to work with, so helpful and efficient!"

"Jamie Pelzer was Tremendous help getting me squared away with FEMA documents. She provided outstanding support and help me through the entire process. These things are always confusing but she made the process simple. Outstanding job!!!"

""We just changed insurance carriers after over 10 years with our previous carrier. We received amazing service, Jake Wolber (yes his name is Jake ☺️) made our transition over to State Farm fast, efficient and super easy. He was very courteous and friendly. He helped us make sure we are getting the same coverage we presently have and answered all our additional coverage questions. Plus the price was excellent (as in much cheaper) compared to our now previous carrier. I would highly recommend Jake Wolber for all your insurance needs."

"I’ve been with State Farm for years and with this location for a few of them but I have always had a great experience with this team. Franshisca has been so wonderful to work with and has really went above and beyond for us. I can’t say enough great things about her!"

"Franshisca did a great job! Very thorough and kind!"

"James was persistent on his follow up with me and provided excellent customer service! I appreciate him very much! He saved me $120 per month on my auto coverage."

"Just switched insurance companies today. 1/6/24 Issac is absolutely wonderful. I couldn't be happier🤗"

""Jamie Pelzer and her associates provide outstanding customer service, they make the promise so easy and always with a smile in their voice."

"Jamie Pelzer and her associates provide outstanding customer service to their clients. They are always extremely helpful and knowledgeable. Franshisca Veloz recently helped me with some info that needed to be amended on one of my policies and she did it in an exceedingly timely manner .She also communicated with me the outcome of the change once it was completed which I sincerely appreciated. This is a top notch State Farm agency and associates like Franshisca make it very easy to take care of any of our insurance needs. I most definitely recommend them to anyone needing outstanding comprehensive insurance service, they won't be disappointed."

"Amazing service, Jamie and Isaac made my transition over to State Farm super easy. They helped me understand everything I was getting and restored my confidence. Plus the price I got for life insurance with Jamie and auto with Isaac was a steel compared to most competitors."

"I have had an exceptional experience working with Franshisca as my insurance agent. From our very first conversation and subsequent meeting, she took the time to understand my needs and answers all my questions thoroughly. Her knowledge of various insurance products and processes always gives me peace of mind and makes things smooth and stress-free. Franshisca is incredibly personable and dedicated, always making me feel like a priority. She guides me through any paperwork and is readily available for follow-ups. I truly appreciate her professionalism and the care she shows for her clients. I highly recommend Franshisca for anyone looking for reliable and trustworthy insurance guidance!"

"Our family’s State Farm agent for over two decades passed away, and our file was automatically transferred to Jamie Pelzer. Without burying the lead, I wouldn’t wish Jamie Pelzer on my worst enemy. Our premiums rapidly increased immediately upon transfer. When we asked Jamie for an explanation, she was elusive. When we finally worked through all of her staff to finally speak with her, she was rude, curt, condescending, and beyond disrespectful. She truly brought out the worst in me. We should have known then to switch agents. Hurricane Helene caused catastrophic damage to our home last night, which included a complete flooding of both of our cars. I woke up this morning to three of my neighbors stating that they spoke with their State Farm agents, all of whom’s agent’s took down information and documentation and filed the claim on behalf of their clients (letting them focus on their families and the cleanup effort). My wife called Jamie and asked for assistance, as we are holed up on our second floor with no AC and a 13 month old baby in arm. Jamie flippantly directed my wife to just “file it online” and didn’t give her the time of day or care. Livid by the situation, I called Jamie to discuss. Jamie accused my wife of lying, specifically in that Jamie told me that she offered to compile photos and make the claim for my wife. When I told her I did not believe her, my wife simply doesn’t behave like this, Jamie then pivoted and stated she received an email directing her to tell her clients to file on an app or online. Of course, the logic doesn’t follow between those two completely different statements as to what occurred. Jamie obviously did not attempt to help out my wife in a dire situation, she merely claimed to have done so after I raised the issue (on brand given my first interaction with her months ago). Jamie then continually yelled at me to “stop” over the phone, and I concluded that nothing productive can further come from any interaction with her. We will be filing the claim on our own, switching agents as soon as possible, and wish nobody else has to go through an experience in a time of need like we have with Jamie Pelzer. Our experience with her has been nothing short of perennial obfuscation, lack of accountability, deception, and an experience that is more parallel to what we have been told about cut rate insurance policies. Like a horrific neighbor, Jamie Pelzer is not there and couldn’t care less. From a regular day to most turbulent experience of our lives, at least Jamie is consistent."