State Farm® Insurance Agent Jamie Pelzer

"James was persistent on his follow up with me and provided excellent customer service! I appreciate him very much! He saved me $120 per month on my auto coverage."

"Wanted to personally thank Jackie Zarate for her amazing service. She was very helpful and professional. I would highly recommend going to see Jackie for any of your insurance needs."

"Just switched insurance companies today. 1/6/24 Issac is absolutely wonderful. I couldn't be happier🤗"

"Exceptional service and response. Made the move transition easy. Helped find the lowest prices for my needs and provided outstanding help and response after an accident. Easy to reach and responds by next business day for after-hours questions. Best State Farm agents I’ve had in the more than 30 years I’ve been with State Farm in four states."

""Jamie Pelzer and her associates provide outstanding customer service, they make the promise so easy and always with a smile in their voice."

"I recently had the pleasure of experiencing excellent Customer Service from James at State Farm insurance. He was so helpful , truly exceeded my expectations. Thank you James"

"Jamie Pelzer and her associates provide outstanding customer service to their clients. They are always extremely helpful and knowledgeable. Franshisca Veloz recently helped me with some info that needed to be amended on one of my policies and she did it in an exceedingly timely manner .She also communicated with me the outcome of the change once it was completed which I sincerely appreciated. This is a top notch State Farm agency and associates like Franshisca make it very easy to take care of any of our insurance needs. I most definitely recommend them to anyone needing outstanding comprehensive insurance service, they won't be disappointed."

"Franshisca Veloz was very knowledgeable and helpful with a request that I had. She was quite personable and kind while promptly handling my request! She was a pleasure to do business with!"

"Amazing service, Jamie and Isaac made my transition over to State Farm super easy. They helped me understand everything I was getting and restored my confidence. Plus the price I got for life insurance with Jamie and auto with Isaac was a steel compared to most competitors."

"I had the pleasure of doing business with Isaac. He went above and beyond to be friendly, precise, and efficient. Looking forward to many more years after receiving such fine representation."

"I came in requesting a quote for auto insurance and ended up leaving with auto and life insurance for cheaper than what I was paying on just my car at my last carrier! James was extraordinary and very knowledgeable about insurance and exceeded all of my expectations!"

"I have had an exceptional experience working with Franshisca as my insurance agent. From our very first conversation and subsequent meeting, she took the time to understand my needs and answers all my questions thoroughly. Her knowledge of various insurance products and processes always gives me peace of mind and makes things smooth and stress-free. Franshisca is incredibly personable and dedicated, always making me feel like a priority. She guides me through any paperwork and is readily available for follow-ups. I truly appreciate her professionalism and the care she shows for her clients. I highly recommend Franshisca for anyone looking for reliable and trustworthy insurance guidance!"

"Jamie was very helpful with my Helene claims."

"Our family’s State Farm agent for over two decades passed away, and our file was automatically transferred to Jamie Pelzer. Without burying the lead, I wouldn’t wish Jamie Pelzer on my worst enemy. Our premiums rapidly increased immediately upon transfer. When we asked Jamie for an explanation, she was elusive. When we finally worked through all of her staff to finally speak with her, she was rude, curt, condescending, and beyond disrespectful. She truly brought out the worst in me. We should have known then to switch agents. Hurricane Helene caused catastrophic damage to our home last night, which included a complete flooding of both of our cars. I woke up this morning to three of my neighbors stating that they spoke with their State Farm agents, all of whom’s agent’s took down information and documentation and filed the claim on behalf of their clients (letting them focus on their families and the cleanup effort). My wife called Jamie and asked for assistance, as we are holed up on our second floor with no AC and a 13 month old baby in arm. Jamie flippantly directed my wife to just “file it online” and didn’t give her the time of day or care. Livid by the situation, I called Jamie to discuss. Jamie accused my wife of lying, specifically in that Jamie told me that she offered to compile photos and make the claim for my wife. When I told her I did not believe her, my wife simply doesn’t behave like this, Jamie then pivoted and stated she received an email directing her to tell her clients to file on an app or online. Of course, the logic doesn’t follow between those two completely different statements as to what occurred. Jamie obviously did not attempt to help out my wife in a dire situation, she merely claimed to have done so after I raised the issue (on brand given my first interaction with her months ago). Jamie then continually yelled at me to “stop” over the phone, and I concluded that nothing productive can further come from any interaction with her. We will be filing the claim on our own, switching agents as soon as possible, and wish nobody else has to go through an experience in a time of need like we have with Jamie Pelzer. Our experience with her has been nothing short of perennial obfuscation, lack of accountability, deception, and an experience that is more parallel to what we have been told about cut rate insurance policies. Like a horrific neighbor, Jamie Pelzer is not there and couldn’t care less. From a regular day to most turbulent experience of our lives, at least Jamie is consistent."

"The customer service is AWESOME!! We moved to Tampa, and just happened to pick this State Farm and it was the best decision ever!! Seriously can't say enough about these wonderful people. Thank you Jamie and staff."

"Friendly and efficient! Thank you for your professional assistance in finding reasonable coverage."

"Great staff made adding a new car quick and easy. They even offered a way to save in my premiums. Jackie is fantastic with follow up. Recommended!"

"Estoy muy agradecido por el excelente trabajo que realizan muy diligentes, siempre que he llamado para resolver algún asunto lo hacen con mucho interés. Gracias Yackie!!!! Y todas las personas que trabajan en la Oficina."

"Franshisca @ Jamie Pelzer State Farm Was an absolute pleasure. She sat with me for almost 20 minutes reviewing my policy with me and showing me every which way I could save as much as I could while still ensuring that I was covered for emergencies. It’s always so easy when we speak, and I’m very appreciative on her response times."

"Exceptional customer service! James was very informative and helped me get an awesome rate on auto insurance."

"Just to confirm your response. Sending a paper mail through USPS each year is your idea of good service??? I think that proved my point. Like a BAD neighbor, State Farm is WRONG! I am writing about a past situation here as I just had another BAD experience with a different agent in Tampa - Jamie Pelzer Agency. Nick Calo State Farm Aurora, IL We had a term-life policy for the lender to a business we launched. We sold it so I requested for Nick to convert half of the term-life into a whole life plan for my husband. He converted the plan into a whole life plan for the lender. When I asked him about it, he stated that he was not paying enough attention because his wife was going through cancer treatment. Now, I am a 2-time cancer survivor and I never allowed my personal situation to impact my work. If I was not feeling myself, I would take time off so as not to screw with anyone's money. That was not a satisfactory response so I escalated. The response from corporate was that I should have been more specific about wanting a personal whole life policy. Who in this entire world would want to provide a whole life policy to benefit a previous lender or any lender??? Jamie Pelzer - Tampa Agency Now, I took a loan against my life insurance policy in 2014 (ten years ago). I have all of my bills set as auto-pay. I happened to notice that my payments were still including the loan payment so I reached out to The Jaime Pelzer regarding this and was told that I am now, only paying interest and that my balance was still basically the same. I was very confused because I never received anything about interest payments. She said, we send annual notices. What ever happened to customer service??? No one seems to have any pride in their work. No one thought, hey this is a 10 year old loan, why don't I shoot her an email (or call) to check in on the situation. That is what I used to do when I was in a customer facing customer service type role. If that had happened EVER in the past 10 years, I would have taken action. Now, my action is to leave every aspect of State Farm. Nick Calo agency made me move my auto and home insurance. Now, the agent Jaime Pelzer is making me move my life insurance, which I had for 40 years. My mom was very pro-active with getting our policies at a very young age. State Farm, you are gross."

"I contacted Jamie’s State Farm agency to get a quote for our cars and that was the best decision I’ve made because the representative Franshisca Veloz was very knowledgeable, helpful and very professional plus their prices are the best out there. Thank you for having her in there because honestly in these times it’s difficult to find a person as kind as her."

"Jaime was VERY knowledgable and patient to help our family out for car insurance. Coming from a different state to Florida, she explained the process clearly. Thank you Jaime."

"I recently had some changes with coverage and I had the privilege of speaking with Franshisca Veloz who deserves praise for her patience. Insurance speak can be confusing sometimes unless someone takes the time to explain the differences. She’s been very kind, consistent and her communication by phone and email has been greatly appreciated. Thank you, Franshisca. You’re an awesome employee!"

"I recently had the pleasure of working with Jamie Pelzer, a State Farm Insurance Agent, and I was thoroughly impressed by her exceptional customer service. Jamie was attentive, knowledgeable, and genuinely invested in finding the best insurance solutions for my needs. She took the time to explain all the options clearly and answered all my questions with patience and expertise. Her friendly demeanor and prompt responses made the entire process smooth and stress-free. I highly recommend Jamie Pelzer for anyone seeking reliable and personalized insurance assistance."