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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lukas

April 11, 2025

5  out of  5
rating by Lukas
"I called to get a quote and my new motorcycle and Franshisca hooked me up with an AWSOME deal! Saved me lots of money I will definitely continue to insure my things with State Farm."
We responded:
"Lukas, I'm so glad to hear that Franshisca was able to assist you with an amazing deal on your insurance! It's wonderful to know you saved money and plan to continue insuring with us. If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"
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Felicia Peterson

March 26, 2025

5  out of  5
rating by Felicia Peterson
"Franchisca was wonderful to work with, so helpful and efficient!"
We responded:
"Thank you, Felicia, for sharing your experience! I'm happy to hear that Franchisca was helpful and efficient in assisting you. We appreciate your feedback and look forward to being here for any of your insurance needs in the future!"
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Cindy Vanek

March 13, 2025

5  out of  5
rating by Cindy Vanek
"I worked with Franshisca at this agency. She was wonderful. I needed to transfer my car registration to Florida which resulted in a need to also transfer or get new car insurance. Franshisca helped me with a new Florida policy that ended up being less than policies quoted by Geico or Progressive. She was knowledgeable, patient, and kind. Am very glad I called."
We responded:
"Thank you, Cindy, for sharing your experience! I'm happy to hear that Franshisca was able to assist you with your car registration and insurance transfer to Florida. It's wonderful to know she provided you with a policy that was more affordable than other quotes. Her knowledge and patience truly make a difference. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Master Blaster 13

March 11, 2025

5  out of  5
rating by Master Blaster 13
"Jamie Pelzer was Tremendous help getting me squared away with FEMA documents. She provided outstanding support and help me through the entire process. These things are always confusing but she made the process simple. Outstanding job!!!"
We responded:
"Thank you so much for your wonderful feedback! I'm happy to know that I could assist you and make the process easier for you. If you have any more questions or need further assistance, feel free to reach out. I'm here to help!"
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Sergio Ramirez Perez

March 7, 2025

5  out of  5
rating by Sergio Ramirez Perez
"Jamie was amazing EVERY question or doubt were answered!super knowledgeable and professional!!great great attention to details ..thanks big time 👌🏼👌🏼JAMIE PELZER"
We responded:
"Thank you so much, Sergio! I'm really happy to know that you found my service helpful and that all your questions were addressed. Your appreciation for the attention to detail means a lot. If you ever need further assistance or have more questions, feel free to reach out. I'm here to help!"
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Tammy Smale

March 6, 2025

5  out of  5
rating by Tammy Smale
""We just changed insurance carriers after over 10 years with our previous carrier. We received amazing service, Jake Wolber (yes his name is Jake ☺️) made our transition over to State Farm fast, efficient and super easy. He was very courteous and friendly. He helped us make sure we are getting the same coverage we presently have and answered all our additional coverage questions. Plus the price was excellent (as in much cheaper) compared to our now previous carrier. I would highly recommend Jake Wolber for all your insurance needs."
We responded:
"Thank you, Tammy, for sharing your experience! I'm glad to hear that Jake made your transition to State Farm smooth and efficient. It's wonderful to know that you found the coverage and pricing to be just right. If you have any more questions or need assistance, feel free to reach out!"
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Justine Adame

February 25, 2025

5  out of  5
rating by Justine Adame
"Absolutely wonderful! Best part, she communicates via phone or text, which is a godsend when I work at the hospital and cannot talk. She’s thorough and gave me exactly what I needed. Thank you!!!"
We responded:
"Thank you so much, Justine! I'm really happy to know that the communication options we offer fit your needs, especially with your busy schedule at the hospital. It's great to hear that you found the service thorough and exactly what you needed. If you ever have more questions or need assistance, feel free to reach out anytime. We're here to help!"
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Danielle Sine

February 19, 2025

5  out of  5
rating by Danielle Sine
"I’ve been with State Farm for years and with this location for a few of them but I have always had a great experience with this team. Franshisca has been so wonderful to work with and has really went above and beyond for us. I can’t say enough great things about her!"
We responded:
"Thank you, Danielle, for your kind words! I'm delighted to know that you've had such a positive experience with our team over the years. Franshisca truly is an asset, and I'm grateful for her dedication to going above and beyond for our customers. If you ever need anything or have questions, feel free to reach out. We're here to help!"
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Iliana Sanchez

January 29, 2025

5  out of  5
rating by Iliana Sanchez
"Today I had the pleasure have franshesca help me reduce my rate. She was amazing great customer service and a beautiful personality ❤️ 😍 😀 Thank You for your Help."
We responded:
"Thank you, Iliana, for sharing your experience! I'm glad Franshesca was able to assist you in reducing your rate and that her customer service left such a positive impression. We appreciate your kind words and are here to help with any future needs. Feel free to reach out anytime!"
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Kimberly Bignon

January 28, 2025

5  out of  5
rating by Kimberly Bignon
"Franshisca did a great job! Very thorough and kind!"
We responded:
"Thank you, Kimberly! I'm glad to hear that Franshisca provided you with thorough and kind service. We appreciate your feedback and are always here to assist with any of your insurance needs. Feel free to reach out anytime!"
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Jarrett Smith

January 14, 2025

5  out of  5
rating by Jarrett Smith
"Great guy and knows his way around the field. Thanks for everything James . I got all the discounts possible thanks to james"
We responded:
"Thank you, Jarrett, for your fantastic review! I'm happy to know that James was able to assist you in securing all possible discounts. It's wonderful to have him as part of our team. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Diane Melanson

December 27, 2024

5  out of  5
rating by Diane Melanson
"James was persistent on his follow up with me and provided excellent customer service! I appreciate him very much! He saved me $120 per month on my auto coverage."
We responded:
"Thank you, Diane! I'm glad to hear that James provided you with excellent customer service and was persistent in his follow-up. It's wonderful to know he was able to save you money on your coverage. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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leslie killette

December 11, 2024

5  out of  5
rating by leslie killette
"Wanted to personally thank Jackie Zarate for her amazing service. She was very helpful and professional. I would highly recommend going to see Jackie for any of your insurance needs."
We responded:
"Thank you, Leslie, for your kind words! I'm so happy to hear Jackie has been able to assist you with your insurance needs. Your recommendation means a lot to me. If you ever have more questions or need further assistance, don't hesitate to reach out."
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Lisa Larson

December 6, 2024

5  out of  5
rating by Lisa Larson
"Just switched insurance companies today. 1/6/24 Issac is absolutely wonderful. I couldn't be happier🤗"
We responded:
"Lisa, thank you for sharing your experience! I'm so happy to hear that Issac provided you with such wonderful service. We're grateful to have him on our team. If you have any questions or need further assistance, our office is always here to help. Enjoy your day!"
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marnie mead

November 21, 2024

5  out of  5
rating by marnie mead
"Exceptional service and response. Made the move transition easy. Helped find the lowest prices for my needs and provided outstanding help and response after an accident. Easy to reach and responds by next business day for after-hours questions. Best State Farm agents I’ve had in the more than 30 years I’ve been with State Farm in four states."
We responded:
"Marnie, I'm grateful for your kind words and for sharing your experience! It's wonderful to know that our team could make your move transition smooth and assist you with finding the best prices for your needs. We're also happy to have provided the support you needed after your accident. Being easy to reach and responsive is something we strive for, and it's satisfying to hear that it made a difference for you. Thank you for your loyalty over the years and for recognizing our efforts. If you ever need anything else, we're here to help. - Jamie Pelzer - State Farm Insurance Agent, Tampa, FL"
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Jeremiah Lebron

November 14, 2024

5  out of  5
rating by Jeremiah Lebron
""Jamie Pelzer and her associates provide outstanding customer service, they make the promise so easy and always with a smile in their voice."
We responded:
"Jeremiah, thank you so much for your kind words! I'm glad to hear that you found our customer service outstanding and that we could make the process easy for you. It's our goal to provide service with a smile, even over the phone. If you ever need further assistance, don't hesitate to reach out. - Jamie Pelzer - State Farm Insurance Agent, Tampa, FL"
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Liz Alvarez

November 11, 2024

5  out of  5
rating by Liz Alvarez
"I recently had the pleasure of experiencing excellent Customer Service from James at State Farm insurance. He was so helpful , truly exceeded my expectations. Thank you James"
We responded:
"Thank you, Liz! I'm glad you had such a positive experience with James. It's wonderful to know he exceeded your expectations. We appreciate your feedback and look forward to assisting you with any future needs. - Jamie Pelzer - State Farm Insurance Agent, Tampa, FL"
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RICHARD LLOSA

November 2, 2024

5  out of  5
rating by RICHARD LLOSA
"Jamie Pelzer and her associates provide outstanding customer service to their clients. They are always extremely helpful and knowledgeable. Franshisca Veloz recently helped me with some info that needed to be amended on one of my policies and she did it in an exceedingly timely manner .She also communicated with me the outcome of the change once it was completed which I sincerely appreciated. This is a top notch State Farm agency and associates like Franshisca make it very easy to take care of any of our insurance needs. I most definitely recommend them to anyone needing outstanding comprehensive insurance service, they won't be disappointed."
We responded:
"Thank you, Richard, for your wonderful review! I'm glad to know that Franshisca was able to assist you promptly and effectively with your policy amendment. Our team strives to provide exceptional service, and it's great to see that reflected in your experience. We appreciate your recommendation and are always here to help with any of your insurance needs. - Jamie Pelzer - State Farm Insurance Agent, Tampa, FL"
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Scotty P

October 29, 2024

5  out of  5
rating by Scotty P
"Franshisca Veloz was very knowledgeable and helpful with a request that I had. She was quite personable and kind while promptly handling my request! She was a pleasure to do business with!"
We responded:
"Scotty, thank you for your wonderful review! I'm glad to hear that Franshisca was knowledgeable and helpful with your request. It's great to know she handled everything promptly and with kindness. We appreciate your business and look forward to assisting you in the future! - Jamie Pelzer - State Farm Insurance Agent, Tampa, FL"
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Cynthia Ortiz

October 23, 2024

5  out of  5
rating by Cynthia Ortiz
"Amazing service, Jamie and Isaac made my transition over to State Farm super easy. They helped me understand everything I was getting and restored my confidence. Plus the price I got for life insurance with Jamie and auto with Isaac was a steel compared to most competitors."
We responded:
"Cynthia, I’m so glad to hear that Isaac and I could make your transition to our Tampa office a smooth one. It’s great to know we helped restore your confidence while making everything easy to understand. We’re also happy you found our auto and life insurance options competitive. If you ever need anything, don’t hesitate to reach out—we’re here to help! - Jamie Pelzer - State Farm Insurance Agent, Tampa, FL"
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Brian

October 21, 2024

5  out of  5
rating by Brian
"I had the pleasure of doing business with Isaac. He went above and beyond to be friendly, precise, and efficient. Looking forward to many more years after receiving such fine representation."
We responded:
"Brian, thank you for sharing your experience! I'm glad Isaac could provide you with such friendly, precise, and efficient service. We're grateful to have him on our team and look forward to continuing to serve you for many more years. - Jamie Pelzer - State Farm Insurance Agent, Tampa, FL"
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J Tampa Resident

October 18, 2024

5  out of  5
rating by J Tampa Resident
"I came in requesting a quote for auto insurance and ended up leaving with auto and life insurance for cheaper than what I was paying on just my car at my last carrier! James was extraordinary and very knowledgeable about insurance and exceeded all of my expectations!"
We responded:
"J, thank you for your wonderful review! I'm glad to hear that you found our services both knowledgeable and cost-effective. James is indeed a valuable member of our team, and it's great to know he exceeded your expectations. If you have any further questions or need assistance in the future, our office is here to help. - Jamie Pelzer - State Farm Insurance Agent, Tampa, FL"
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Arnaldo Abreu

October 17, 2024

5  out of  5
rating by Arnaldo Abreu
"I have had an exceptional experience working with Franshisca as my insurance agent. From our very first conversation and subsequent meeting, she took the time to understand my needs and answers all my questions thoroughly. Her knowledge of various insurance products and processes always gives me peace of mind and makes things smooth and stress-free. Franshisca is incredibly personable and dedicated, always making me feel like a priority. She guides me through any paperwork and is readily available for follow-ups. I truly appreciate her professionalism and the care she shows for her clients. I highly recommend Franshisca for anyone looking for reliable and trustworthy insurance guidance!"
We responded:
"Arnaldo, thank you for sharing your exceptional experience with Franshisca! I'm glad to hear that she has been able to provide you with the thorough and knowledgeable service you deserve. Her dedication and personable nature are truly valuable to our team. It's wonderful to know that she has made your insurance process smooth and stress-free. We appreciate your recommendation and look forward to continuing to assist you with any future needs. - Jamie Pelzer - State Farm Insurance Agent, Tampa, FL"
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Linda Tisdale

October 1, 2024

5  out of  5
rating by Linda Tisdale
"Jamie was very helpful with my Helene claims."
We responded:
"Linda, thank you for your kind words! I'm happy we could assist with your claims. If you need any further assistance, feel free to reach out. - Jamie Pelzer - State Farm Insurance Agent, Tampa, FL"
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Matthew Livesay

September 27, 2024

1  out of  5
rating by Matthew Livesay
"Our family’s State Farm agent for over two decades passed away, and our file was automatically transferred to Jamie Pelzer. Without burying the lead, I wouldn’t wish Jamie Pelzer on my worst enemy. Our premiums rapidly increased immediately upon transfer. When we asked Jamie for an explanation, she was elusive. When we finally worked through all of her staff to finally speak with her, she was rude, curt, condescending, and beyond disrespectful. She truly brought out the worst in me. We should have known then to switch agents. Hurricane Helene caused catastrophic damage to our home last night, which included a complete flooding of both of our cars. I woke up this morning to three of my neighbors stating that they spoke with their State Farm agents, all of whom’s agent’s took down information and documentation and filed the claim on behalf of their clients (letting them focus on their families and the cleanup effort). My wife called Jamie and asked for assistance, as we are holed up on our second floor with no AC and a 13 month old baby in arm. Jamie flippantly directed my wife to just “file it online” and didn’t give her the time of day or care. Livid by the situation, I called Jamie to discuss. Jamie accused my wife of lying, specifically in that Jamie told me that she offered to compile photos and make the claim for my wife. When I told her I did not believe her, my wife simply doesn’t behave like this, Jamie then pivoted and stated she received an email directing her to tell her clients to file on an app or online. Of course, the logic doesn’t follow between those two completely different statements as to what occurred. Jamie obviously did not attempt to help out my wife in a dire situation, she merely claimed to have done so after I raised the issue (on brand given my first interaction with her months ago). Jamie then continually yelled at me to “stop” over the phone, and I concluded that nothing productive can further come from any interaction with her. We will be filing the claim on our own, switching agents as soon as possible, and wish nobody else has to go through an experience in a time of need like we have with Jamie Pelzer. Our experience with her has been nothing short of perennial obfuscation, lack of accountability, deception, and an experience that is more parallel to what we have been told about cut rate insurance policies. Like a horrific neighbor, Jamie Pelzer is not there and couldn’t care less. From a regular day to most turbulent experience of our lives, at least Jamie is consistent."
We responded:
"Thank you for taking the time to share your experience, and I’m truly sorry for the stress and frustration you’ve encountered, especially in the wake of such a difficult event. We understand how overwhelming it is to handle a situation like this, and our goal is to provide you with the best possible support. When your wife first contacted us, we shared the available options to help file your claim quickly, given the high volume of calls at the time. Soon after, new capabilities were activated which allowed us to assist more directly, and we reached out to offer further help. I regret that this timing didn’t align better with your needs, and I understand how that added to your frustration. Please know that we’re committed to helping our customers during tough times like these, and I truly apologize if your experience didn’t reflect that. If there’s anything further we can do, we are here to assist. - Jamie Pelzer - State Farm Insurance Agent, Tampa, FL"